Masters Roofing Privacy Policy
Effective date: September 4th, 2025.
Who we are
Our website address is: https://masterswa.com.
Masters Roofing (“we”, “us”, “our”, “Masters Roofing”) is a Mill Creek, Washington-based roofing and exterior contractor owned by Chuck Dominguez. Contact us: Phone 425-244-0551 | Email: Use Contact Form | Postal: 15712 Mill Creek Blvd Suite 8 Mill Creek, WA 98012. We are the data controller for the information collected through this Site and our business interactions.
Scope of this Policy
This Policy explains what personal information we collect on the Site, how we use and share it, how long we retain it, your privacy rights (including rights afforded under Washington State law), and how to contact us. We believe transparency about data practices builds trust with our customers and community.
Information we collect and why
Information you provide directly
• Contact and project information (name, email, phone, property address, project details, financing preferences).
• Communications and messages (emails, contact form entries, comments, uploaded files or photos).
• Account registration details (if you create an account).
We use this information to respond to inquiries, schedule inspections and estimates, process financing requests through third-party lenders, and provide services.
Comments
When visitors leave comments on the Site we collect the data shown in the comment form, and we also collect the visitor’s IP address and browser user agent string to assist with spam detection and moderation. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to check for a profile image. Gravatar’s privacy policy is here: https://automattic.com/privacy/. After approval of your comment, your profile picture (if available via Gravatar) may be visible publicly next to your comment.
Media uploads / EXIF data
If you upload images to the Site (for example, photos of roof damage), avoid uploading images with embedded location data (EXIF GPS). Visitors can download and extract location data from images on the Site; you are responsible for removing EXIF data before uploading if you do not want it disclosed.
Information collected automatically
• Device and usage data (IP address, browser type, pages viewed, referral source, time on site).
• Cookies and similar technologies (see Cookies section below).
We use this information for site operation, security, analytics, and to provide personalized content and ads.
Third-party sources and partners
We may receive data from third-party service providers (e.g., financing partners, Google services, payment processors, analytics providers). We do not combine Google identifiers for remarketing with personal data from other Google services without proper consent.
Cookies and tracking technologies
If you leave a comment on our Site you may opt-in to saving your name, email address and website in cookies for your convenience; those cookies last one year. When you visit our login page we set a temporary cookie to determine if your browser accepts cookies; this cookie contains no personal data and is discarded when you close your browser. When you log in, we set cookies to save your login info and screen display choices – login cookies last two days, screen options cookies last one year, and selecting “Remember Me” will persist login for two weeks. If you edit or publish an article, an additional cookie is stored that indicates the post ID and expires after one day.
We also use cookies and third-party tracking for analytics, conversion measurement and advertising (for example Google Analytics and Google Ads). These tools may set persistent identifiers and track your activity across sessions. You can manage cookies through your browser settings and opt out of interest-based advertising using Google Ads Settings and industry opt-out tools.
Embedded content from other websites
Articles on this Site may include embedded content (e.g., videos, images, articles) hosted by third parties. Embedded content behaves as if you visited that third-party site; those sites may collect data about you, set cookies, and track your interactions. We do not control their practices and encourage you to review the third party’s privacy policy.
How we use personal information
We use personal information to: provide and improve our services; schedule and perform inspections, repairs and installations; process financing applications through lenders; send transactional messages (appointment confirmations, invoices); respond to customer service requests; run marketing and advertising campaigns (including Google Ads); analyze site usage; prevent fraud and abuse; and comply with legal obligations. Where required by law, we rely on consent, contractual necessity, and legitimate interests as the basis for processing.
Who we share your data with
We share personal data with: trusted service providers who perform services on our behalf (payment processors, CRM and email systems, hosting, analytics, advertising partners, financing partners); legal or regulatory authorities when required; and in connection with a business transfer (sale, merger, reorganization). Visitor comments may be checked through an automated spam detection service. If you request a password reset, your IP address may be included in the reset email to help verify activity.
We do not sell personal data.
Retention of personal information
If you leave a comment, the comment and its metadata are retained indefinitely so we can recognize and approve follow-up comments automatically. For users who register on the Site, we store personal information in the user profile and retain project, warranty and contact records for business and regulatory purposes (typical retention ranges: contact and estimate records up to 7 years; warranty records for the warranty period plus a reasonable archive). Marketing consents are retained until withdrawn. We periodically review retention periods and delete or anonymize data when no longer needed.
Your privacy rights
You may have the right to: access personal data we hold about you; obtain a copy of it in a portable format; correct inaccuracies; request deletion (subject to legal exceptions); object to or restrict processing; and opt out of targeted advertising. If you have an account or have left comments, you can request an exported file of the personal data we hold about you and request erasure of personal data we maintain about you, except data we must retain for legal, tax, or security reasons. To exercise rights, contact us or mail us at 15712 Mill Creek Blvd Suite 8 Mill Creek, WA 98012 – Attn: Privacy Requests. We will verify identity before processing requests. Washington residents may have additional statutory rights; please include your state of residence in requests.
Security
We implement reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the data. Examples include access controls, encryption for sensitive data, and routine security testing. No internet transmission is completely secure; if you suspect a data breach affecting you, contact us immediately.
Children’s privacy
Our Site is not directed to children under 16 and we do not knowingly collect their personal information. If you believe we have collected data from a child under 16, contact us and we will take steps to delete it.
Google Ads, remarketing and advertising compliance
We use Google Ads and other advertising tools to measure campaign performance and optionally deliver remarketing ads. We follow Google Ads requirements for disclosures and opt-outs and provide users the ability to opt out of personalized ads via Google Ads Settings and browser/device settings. We do not combine Google ad identifiers with personal data from other Google services without proper consent.
Where your data is sent and third-party processors
Data may be processed by service providers in the U.S. and by third parties (e.g., Google, Automattic/Gravatar, financing partners). Where international transfers occur, we rely on appropriate safeguards. Visitor comments may be checked through automated spam detection services.
Changes to this Policy
We may update this Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Policy on the Site with the revised effective date. We recommend reviewing it periodically.
Contact us and complaints
For privacy questions, requests, or complaints, contact us via form or call 425-244-0551. If you are not satisfied with our response and are a Washington resident, you may have additional avenues under state law – consult legal counsel or the relevant regulator.
Final note (our view)
We believe responsible data practices and clear choices for our community are fundamental to good service. We aim to collect only what we need to deliver excellent roofing and exterior services and to protect that information responsibly.
Visitor comments may be checked through an automated spam detection service. An anonymized string created from your email address may be provided to the Gravatar service; see https://automattic.com/privacy/ for details.
